Last updated: May 20, 2026
Harbour ("we", "us", "our") is a Canadian business and we
respect your privacy. This Privacy Policy explains what personal
information we collect when you visit harbourmade.ca or use our
subscription website service, how we use and protect it, and the
choices available to you under Canadian privacy law, including
the Personal Information Protection and Electronic Documents Act
(PIPEDA) and any applicable provincial privacy legislation.
Information we collect
We collect personal information you provide to us directly when
you contact us, sign up for a Harbour subscription, or use the
client dashboard. This may include your name, email address,
business name, billing information, website credentials you
choose to share, and the contents of any requests, messages, or
files you send to us. We also automatically collect limited
technical information when you visit harbourmade.ca, such as
browser type, device type, approximate location based on IP
address, referring page, and pages viewed.
How we use information
We use personal information to deliver and improve the Harbour
service, communicate with you about your account and your
requests, send invoices, provide customer support, monitor and
protect the security of the service, comply with our legal and
tax obligations, and analyze how the site and service are used.
Consent
We collect, use, and disclose personal information based on your
consent, which you provide when you sign up for the service or
contact us. You may withdraw your consent at any time by
contacting us, subject to legal or contractual obligations and
reasonable notice. Withdrawing consent may mean we can no longer
provide the service to you.
How we share information
We do not sell your personal information. We share information
only with third-party service providers that help us operate
Harbour — including hosting, payment processing, email delivery,
and analytics providers — under contracts that require them to
protect your information and use it only for the purposes we
authorize. We may also disclose information when required by
law, to enforce our agreements, or to protect the rights,
property, or safety of Harbour, our clients, or others.
Data location and transfers
Some of our service providers are located outside of Canada,
including in the United States and other jurisdictions. When
personal information is transferred outside of Canada, it may be
subject to the laws of those jurisdictions and accessible to
their courts, law enforcement, and regulatory authorities. We
use reputable providers and contractual protections to safeguard
personal information during transfer and storage.
Data retention
We retain personal information for as long as your account is
active and as required to provide the service, meet our legal,
accounting, and reporting obligations, and resolve disputes.
When you cancel your subscription, you may request that we
delete personal information that is not subject to a legal
retention requirement.
Security
We use reasonable physical, organizational, and technical
safeguards to protect personal information against loss, theft,
and unauthorized access, disclosure, copying, use, or
modification. No method of transmission or storage is fully
secure, so we cannot guarantee absolute security.
Cookies and analytics
Harbour uses a small number of essential cookies and
privacy-respecting analytics to understand how visitors use our
site and improve the experience. Most browsers let you block or
delete cookies in their settings.
Your rights
You have the right to access the personal information we hold
about you, ask us to correct inaccuracies, withdraw your
consent, and request that we delete information that is not
required for legal purposes. You may also file a complaint with
the Office of the Privacy Commissioner of Canada or, where
applicable, your provincial privacy regulator.
Children
Harbour is intended for businesses. We do not knowingly collect
personal information from individuals below the age of majority
in their province or territory.
Changes
We may update this Privacy Policy from time to time. When we do,
we will revise the "Last updated" date above and, where
appropriate, notify account holders by email.
Contact
Questions, requests, and complaints about this Privacy Policy or
our handling of personal information can be sent to our Privacy
Officer at
joe@harbourmade.ca.
Last updated: May 20, 2026
These Terms of Use ("Terms") govern your access to and use of
the Harbour website at harbourmade.ca and the Harbour
subscription website service (the "Service") provided by
Harbour, a Canadian business. By using the Service, you agree to
these Terms.
The Service
Harbour provides a subscription website improvement service.
Subject to your subscription plan and these Terms, Harbour will
review, design, build, and ship approved improvements to your
website on a weekly cadence and provide a client dashboard for
requests, approvals, and reports. Fair-use limits may apply for
unusually heavy workloads or multiple active websites.
Subscriptions and billing
Subscriptions are billed monthly in advance. Fees are quoted in
Canadian dollars unless otherwise noted and are non-refundable
except where required by law. You authorize us to charge the
payment method on file at the start of each billing cycle. You
may cancel at any time; cancellation takes effect at the end of
your current billing period and you keep all work shipped to
date.
Taxes
Fees do not include applicable taxes, including the Goods and
Services Tax (GST), Harmonized Sales Tax (HST), or provincial
sales taxes, which will be added to your invoice as required by
Canadian law.
Your responsibilities
You agree to provide accurate information, respond to approval
requests in a timely manner, and grant Harbour the access
required to do the work — for example, content management
system, hosting, or analytics accounts. You are responsible for
maintaining the confidentiality of any credentials you share
with us and for the activity that occurs through your account.
Ownership
You own your website, content, copy, assets, and the
deliverables produced through the Service after payment for them
has been received. Harbour retains ownership of its underlying
tools, templates, processes, and know-how. You grant Harbour a
limited licence to use your materials only as required to
deliver the Service.
Acceptable use
You agree not to use the Service for any unlawful purpose, to
infringe the rights of others, to distribute malware, or to
interfere with the operation of the Service. Harbour may suspend
or terminate accounts that violate these Terms.
Disclaimer
The Service is provided on an "as is" and "as available" basis.
To the maximum extent permitted by applicable law, Harbour
disclaims all warranties, express and implied, including
warranties of merchantability, fitness for a particular purpose,
and non-infringement. Harbour does not warrant uninterrupted or
error-free operation of the Service.
Limitation of liability
To the maximum extent permitted by law, Harbour will not be
liable for any indirect, incidental, special, consequential, or
punitive damages, or for any loss of profits, revenue, data, or
goodwill arising out of or related to the Service. Harbour's
total aggregate liability for any claim arising out of or
related to these Terms or the Service is limited to the fees you
paid to Harbour for the Service in the three (3) months
preceding the event giving rise to the claim. Nothing in these
Terms limits liability that cannot be excluded under applicable
Canadian consumer protection law.
Termination
Either party may end the subscription at any time. Upon
termination, your access to the dashboard will end at the close
of your current billing period and your account data will be
retained or deleted in accordance with our Privacy Policy.
Privacy
Your use of the Service is also subject to our Privacy Policy,
which describes how we collect, use, and protect personal
information.
Changes
We may update these Terms from time to time. Material changes
will be communicated by email or via the dashboard before they
take effect. Continued use of the Service after changes take
effect constitutes acceptance of the updated Terms.
Governing law
These Terms are governed by the applicable laws of Canada,
without regard to conflict of law principles. Any dispute
arising out of or related to these Terms or the Service will be
resolved in the courts of Canada.
Contact
Questions about these Terms can be sent to
joe@harbourmade.ca.
